CRM

Home / CRM

CRM

Helps to manage a company’s interaction with current and potential customers. It uses data analysis about customers’ history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

The solution enables users to effectively convert leads and opportunities into revenue-paying customers with its powerful engine. It helps organizations to boost operations with features such as sales lifecycle stages (including estimation), quotation management, authorizations, calendars & activity trackers and many more power-packed options through its robust, easy-to-use and comprehensive platform that is agile enough to suit the size and scale requirements of any business.

Users can gain insights for their sales operations to maximize every customer interaction. It provides a platform enabling business owners to analyze, plan, develop and deploy marketing, sales and service activities. With features like sales analytics, role Permissions, sales team hierarchy & territory management, Innovitt CRM is an effective solution for campaign management, market segmentation, landing page integration among others.

With Innovitt CRM, owners can also manage planned-preventive-maintenance (PPM) and reactive or breakdown maintenance with options to create and manage contracts, schedules, requests, services and assets under strict Service Level Agreements (SLAs).
Innovitt CRM’s comprehensive features encompass every business aspect and have the potential to give you ROI in a very short period of time.

  • Account Management
  • Lead & Opportunity Management
  • Contacts Management
  • Quotes & Proposal Management
  • Team Selling Support
  • Sending and Receiving emails
  • Sales Lead & Support Call Dispatch
  • History actions
  • Problem Management
Customer Relationship management

The main focus of a CRM system is to help ensure that customer needs are met in a timely and efficient manner, so that customer satisfaction is maintained a high levels throughout the organization and with every customer interaction, and so that the company’s revenue and profitability goals are able to be met or exceeded

Customer Relationship management
  • Customer base
  • Product base
  • Tracking Partners & Product Support
  • Customer enquiry
  • View purchase order
  • Billing & Invoicing Functionality
  • Customer Feed Back
  • Data Reporting
Eight benefits were recognized to provide value drivers.
  1. Enhanced ability to target profitable customers.
  2. Integrated assistance across channels
  3. Enhanced sales force efficiency and effectiveness
  4. Improved pricing
  5. Customized products and services
  6. Improved customer service efficiency and effectiveness
  7. Individualized marketing messages also called campaigns
  8. Connect customers and all channels on a single platform.